Privacy Policy – Sepia Homes

At Sepia Homes, your privacy matters. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or shop on www.sepiahomes.com.

By using our website, you agree to the practices described below.

1. Information We Collect

We may collect the following information when you use our website:

• Personal details such as name, email address, phone number, billing and shipping address

• Payment-related information (processed securely via third-party payment gateways; we do not store card details)

• Order history and transaction details

• Communication records (emails, WhatsApp messages, customer support interactions)

• Technical data such as IP address, browser type, device information, and cookies

2. How We Use Your Information

Your information is used to:

• Process and deliver orders

• Communicate order updates, support queries, and service-related messages

• Improve website performance, user experience, and offerings

• Send promotional communication (only if you opt in)

• Prevent fraud, misuse, or unauthorized access

3. Sharing of Information

We do not sell or rent your personal data.

We may share information only with:

• Payment gateways and logistics partners to fulfill orders

• Service providers supporting website operations

• Legal or regulatory authorities when required by law

All third parties are required to maintain confidentiality and data security.

4. Cookies

We use cookies to improve site functionality, analyze traffic, and personalize your experience. You may disable cookies through your browser settings, though some features may not function properly.

5. Data Security

We implement reasonable technical and organizational safeguards to protect your information. However, no online transmission is 100% secure, and users share data at their own risk.

6. Your Rights

You may:

• Request access, correction, or deletion of your personal data

• Opt out of marketing communications at any time

To exercise these rights, contact us using the details below.

7. Communications

By using our website, you consent to receive communications via email, SMS, or WhatsApp related to your orders or services. You may opt out of promotional messages anytime.

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices.

9. Policy Updates

Sepia Homes may update this Privacy Policy from time to time. Changes will be posted on this page and take effect immediately.

10. Contact Us

For questions or concerns regarding this Privacy Policy, contact:

📧 contact@sepiahomes.com
📞 +91 89204 46499 / +91 81785 97609
🕘 10:00 AM – 06:00 PM IST, Monday to Saturday (excluding holidays)